IMPORTANT FRAUD ALERT REMINDER: Our bank phone number may be spoofed – when a fraudulent caller makes our number show on your caller ID. Scammers want you to provide details about your account and personal identity. Please remember that Citizens will NEVER ask for online banking credentials, debit card, PIN, social security number, account number or any codes texted to you during a call. Fraudsters often say they are employees of the bank or fraud department to give themselves fake credibility. If you receive a phone call appearing to be from Citizens asking for information, we recommend you hang up and call the bank directly at 304.636.4095 or 1.800.797.5790.
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Please visit your local Citizens Bank office to initiate outgoing wires.
To send a domestic wire, you will need:
Wire Transfer Fees:
Properly completed and funded wire requests for outgoing wires received by 3:00 pm will be processed the same business day. Wire requests not meeting those criteria will be processed on the next business day. Incoming wires are accepted until 3:00 pm. Any wire received after 3:00 pm will be processed on the next business day.
To receive a wire to your Citizens Bank account, you will need to provide:
Wire Transfer Fees:
Properly completed and funded wire requests for outgoing wires received by 3:00 pm will be processed the same business day. Wire requests not meeting those criteria will be processed on the next business day. Incoming wires are accepted until 3:00 pm. Any wire received after 3:00 pm will be processed on the next business day.
Please visit your local Citizens Bank office to initiate outgoing wires.
To send an international wire, you will need:
Wire Transfer Fees:
Properly completed and funded wire requests for outgoing wires received by 3:00 pm will be processed the same business day. Wire requests not meeting those criteria will be processed on the next business day. Incoming wires are accepted until 3:00 pm. Any wire received after 3:00 pm will be processed on the next business day.