IMPORTANT FRAUD ALERT REMINDER: Our bank phone number may be spoofed – when a fraudulent caller makes our number show on your caller ID. Scammers want you to provide details about your account and personal identity. Please remember that Citizens will NEVER ask for online banking credentials, debit card, PIN, social security number, account number or any codes texted to you during a call. Fraudsters often say they are employees of the bank or fraud department to give themselves fake credibility. If you receive a phone call appearing to be from Citizens asking for information, we recommend you hang up and call the bank directly at 304.636.4095 or 1.800.797.5790.
blue texture fading into phone using Apple Pay at merchant terminal
Start using your digital wallet for added convenience and security while shopping in-store, in-app, or online for easy payments at the touch of a button. Add your Citizens Bank of West Virginia debit card to all major digital wallets, including Apple Pay®, Google Pay™, Samsung Pay®, and more! Look for their logos or the “contactless payment” symbol at checkouts nationwide to pay with your digital wallet.
To add your Citizens Bank debit card, go to your preferred wallet app and select “add card” or the plus sign. Follow the prompts to add your card to the wallet.
Depending on your device, you may be prompted to complete card verification. Verification can be completed by calling 304.636.4095.
To protect you and your card information, the card number and personal information are not stored on the device. Your card number is only used to set up your digital wallet.
To pay in stores, just hold your phone or watch near the contactless reader and approve the transaction by scanning your fingerprint, utilizing Face ID, or typing in your passcode.
Like the digital wallets found on smartphones, wearables with digital wallets have the same security and convenience.
Some apps and websites incorporate your digital wallet into the purchasing flow. With just a touch, passcode, or glance you can pay for in-app and online purchases.
Apple, the Apple logo, iTunes, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Google Pay is a trademark of Google Inc. Android, Android Pay, and the Android Logo are trademarks of Google Inc.
