IMPORTANT FRAUD ALERT REMINDER: Our bank phone number may be spoofed – when a fraudulent caller makes our number show on your caller ID. Scammers want you to provide details about your account and personal identity. Please remember that Citizens will NEVER ask for online banking credentials, debit card, PIN, social security number, account number or any codes texted to you during a call. Fraudsters often say they are employees of the bank or fraud department to give themselves fake credibility. If you receive a phone call appearing to be from Citizens asking for information, we recommend you hang up and call the bank directly at 304.636.4095 or 1.800.797.5790.
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Under the Federal Community Reinvestment Act (CRA), the Federal Deposit Insurance Corporation (FDIC) evaluates our record of helping to meet the credit needs of this community consistent with safe and sound operations. The FDIC also takes this record into account when deciding on certain applications submitted by us.
Your involvement is encouraged.
You are entitled to certain information about our operations and our performance under the CRA, including, for example, information about our branches, such as their location and services provided at them; the public section of our most recent CRA Performance Evaluation, prepared by the FDIC; and comments received from the public relating to our performance in helping to meet community credit needs, as well as our responses to those comments. You may review this information today.
At least 30 days before the beginning of each calendar quarter, the FDIC publishes a nationwide list of the banks that are scheduled for CRA examination for the next two quarters. This list is available from the Regional Director, FDIC, 10 Tenth Street, NE, Suite 800, Atlanta, GA 30309-39069. You may send written comments about our performance in helping to meet community credit needs to Dan Ware, Citizens Bank of West Virginia, PO Box 1519, Elkins, WV 26241 and FDIC Regional Director. You may also submit comments electronically through the FDIC’s website at www.fdic.gov/regulations/cra. Your letter, together with any response by us, will be considered by the FDIC in evaluating our CRA performance and may be made public.
You may ask to look at any comments received by the FDIC Regional Director. You may also request from the FDIC Regional Director an announcement of our applications covered by the CRA filed with the FDIC. We are an affiliate of Citizens Financial Corp., a bank holding company. You may request from the Federal Reserve Bank of Richmond, PO Box 27622, Richmond, VA 23261 an announcement of applications covered by the CRA filed by bank holding companies.
