IMPORTANT FRAUD ALERT REMINDER: Our bank phone number may be spoofed – when a fraudulent caller makes our number show on your caller ID. Scammers want you to provide details about your account and personal identity. Please remember that Citizens will NEVER ask for online banking credentials, debit card, PIN, social security number, account number or any codes texted to you during a call. Fraudsters often say they are employees of the bank or fraud department to give themselves fake credibility. If you receive a phone call appearing to be from Citizens asking for information, we recommend you hang up and call the bank directly at 304.636.4095 or 1.800.797.5790.
Contact Us
If you have a question or need assistance, please feel free to call or email us. Please do not send any personal or sensitive information through this contact form via our website.
Elkins: 304.636.4095
Toll Free: 800.797.5790
Beverly: 304.636.0988
Parsons: 304.478.2551
Snowshoe: 304.572.4095
Buckhannon: 304.472.0052
New Martinsville: 304.455.5400
Citizens Bank of West Virginia
PO Box 1519
211 Third Street
Elkins, WV 26241
Routing Number: 051501150
Auto Lending: 304.637.2018
Garnishments & Subpoenas: 304.637.2022
Loan Payoffs: 304.637.2023
Vehicle Proof of Insurance: 304.637.2022
To report a lost/stolen debit card or fraudulent activity, call:
800.797.5790