IMPORTANT FRAUD ALERT REMINDER:  Our bank phone number may be spoofed – when a fraudulent caller makes our number show on your caller ID. Scammers want you to provide details about your account and personal identity. Please remember that Citizens will NEVER ask for online banking credentials, debit card, PIN, social security number, account number or any codes texted to you during a call. Fraudsters often say they are employees of the bank or fraud department to give themselves fake credibility. If you receive a phone call appearing to be from Citizens asking for information, we recommend you hang up and call the bank directly at 304.636.4095 or 1.800.797.5790.